Provider brings moral-cavalry to the future of Aged Care

This feature article is the final instalment of my PR Writing Miniseries.


QPS Benchmarking’s reporting is more effective than ‘gaming the system’ under new quality indicators, recent enquiry demonstrates.

The Aged Care industry. We like to imagine it as a place of graceful twilight years; the cookie jar always full. Amanda Smith, owner of Apex Aged Care, is confronted with the hard truth each day; Aged Care is a business. Figures. Facts. And now, audits.

The Australian Government’s July 2019 introduction of a compulsory National Quality Indicator Program has codified patient care into a series of audits. These laws were introduced following the ongoing Royal Commission. Though the intentions of the program are benevolent, they put extra strain on the already fatigued providers.

At a recent industry conference, Smith witnessed another provider’s admissions to gaming the system by ‘cherry-picking’ prospective residents. These divisive moves motivated by self-preservation. Smith herself confesses, she cannot stomach such actions.

‘The right way’

Smith sought an alternative to keep in-step with her competition—one which maintains unwavering patient care. She works with the General Manager of QPS Benchmarking, Adam Holcroft, and his skilled team to implement their new National Quality Indicator app.

“Adam makes me feel confident that I am doing right by my staff and our patients. He and his team are responsive and highly knowledgeable about the system; which is why Apex can balance the increased busywork with actual patient care. Absolutely no compromises in sight,” Amanda said.

Cloud-based and tablet compatible, the QPS Benchmarking app utilises a simple data-input workflow that saves time. The required reports are automatically transferred to the My Aged Care portal, no extra effort needed. 

“Backed by rigorous research, the app streamlines the complicated and makes ‘doing the right thing’ easy,” explained Holcroft to Smith.

QPS Benchmarking’s cutting-edge solution ensures Smith does not have to be subversive to tackle the industry changes and still come out on top. By auditing in the right way, Smith has the knowledge at her fingertips to improve for the sake of patient betterment.

Hard work. Caring hearts. Improved care. Accuracy and compliance. It’s Amanda Smith’s mission for Apex Aged care. It’s QPS Benchmarking’s vision for the future of the Aged Care Industry.  

Find out more about QPS Benchmarking here.

Internal reports failing? QPS Benchmarking can help!

This is another corporate blog post and the third instalment in my PR Writing miniseries. I also tried my hand at writing an infographic in this post.


QPS Benchmarking knows Australian healthcare organisations struggle with a lack of precision in their reporting. The good news is: we love reports. Our reports are accurate and effective—thanks to our meticulous and all-important data cleansing system.

“A HUGE thanks to you and your team for the benchmarking results… they were really clear and gave a good indication of where we are.”

– Manager, Aroha Care Centre

The path to information-based decision making.

Data cleansing is the process of revising or removing inaccurate, incomplete or irrelevant items found within datasets.

The removal of these ‘dirty’ items is the most crucial part of the QPS Benchmarking journey. Without this process, company data is disorganised, unsafe and inexact; a detriment to making sound management decisions.   

Clients using our reports are backed by a data cleansing system which emphasises validity, reliability and accuracy. This process ensures clients have the highest quality information at their fingertips, guaranteeing increased productivity and better successes.

Our data cleansing makes us unique. 

To maintain our superior standards, we use a unique three stage process…

Healthcare providers wishing to enjoy the benefits of our data cleansing processes can find more details about our services here.

Exposed: QPS Benchmarking is secret weapon for healthcare industry success

This corporate blog post is the second instalment in my PR Writing Miniseries.


To lead the market, you need to be able to beat the market.

Benchmarking—provided by our Wollongong-based company, QPS Benchmarking—is crucial in achieving a competitive advantage within the healthcare industry.

We supply Australian clients with next-generation performance measurement and industry comparison. Our tools help clients understand their industry position: where their healthcare business is thriving, and what needs improvement to push ahead of the competition. 

“…the QPS Focused Benchmarking Network has been a value-adding component to our Quality program.”

– Anne Crouch, Eye Tech Day Surgery.

Our trusted services are designed with the client in mind.

QPS Benchmarking provides high-tech reporting with custom key performance indicators that are relevant to each client. These reports innovate the board-room experience as they provide easy-to-understand, actionable and authoritative data.

Our advanced services transform client operations by achieving efficiencies in regulation-compliance and risk management. This allows our clients to work smarter—not harder—when working to achieve organisational objectives.

Benchmarking is also financially rewarding. In helping our clients improve their healthcare provision, we secure patient preference and repeat visits. By ensuring compliance with legal-requirements we also assist clients in avoiding hefty fines and sanctions. 

Summitcare wins the Gold Award at the ‘Australian Business Excellence Awards’, thanks to their work with QPS Benchmarking.

We care about our client’s end users.

When we help our clients successfully maintain quality and service, their patients can feel the victory too. The betterment of the organisation means the improvement of every life touched, making for the ultimate customer satisfaction.

mock factsheet for data science company (QPS Benchmarking)

This is the first instalment in my PR Writing mini-series.

In my PR Writing class, we conducted a mock-project for a local data science company. In this post I feature the factsheet I made for Assessment 1. Factsheets are documents that provide key information about an organisation to their stakeholders in an easily digestible format.

To be clear, this task was about writing a lot of information in a clear and succinct manner. I am not a graphic design major and did my best in this regard.